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Communication Basics

The purpose of this educational activity is to enable the learner to identify effective communication and the strategies for using effective communication with both
individuals and other team members.


Additional Course Information

Learning Objectives

At the completion of this educational activity, the learner will be able to:

  1. Identify two (2) physical barriers to successful methods of communication.
  2. Select three (3) barriers to successful communication.
  3. Apply three (3) strategies for successful communication.

Learning Outcome

At the completion of this educational activity, the learner will demonstrate knowledge about communication in the workplace by passing a quiz with a score of 85% or greater accuracy.


Lois Platt, MSN, RN

Ms. Platt has had extensive experience in a variety of health care settings, including as Staff Development Coordinator in a Long-Term Care facility.  She also worked as a Term Assistant Professor of Nursing for the University of Alaska Anchorage AAS Nursing Program for many years as well as coordinating and teaching a Certified Nursing Assistant Program. Prior to entering nursing education, Ms. Platt worked in both staff
nurse and Clinical Resource Manager positions in a small Critical Access Hospital in rural Alaska.  Her work experience also includes staff and charge nurse positions on Medical-Surgical and Intensive Care Units.  Ms. Platt obtained a Diploma in nursing from Joseph Lawrence School of Nursing in New
London, Connecticut; a Bachelor of Science in Nursing from St. Joseph College in West Hartford, Connecticut; and a Master of Science in Nursing Education from the University of Alaska, Anchorage, Alaska.

Communication Basics - Healthcare Academy
Healthcare Academy

Communication Basics


Effective communication is needed in order to give person-centered care.  All who work in a healthcare facility are part of the healthcare team and need to focus on communicating well with both individuals and other team members.  This educational activity explores and defines effective communication and strategies for providing it.

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