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Conflict Management

The purpose of this educational activity is to enable the learner to acquire knowledge concerning their role in conflict management in their facility which
will assist him/her to communicate across disciplines in their facility and handle individual situations in a more confident manner.


Additional Course Information

Learning Objectives

At the completion of this educational activity, the learner will be able to:

  1. Identify two (2) causes of negative conflict.
  2. Recognize two (2) styles of dealing with conflict.
  3. Describe two (2) effective methods to resolve conflict.

Learning Outcome

At the completion of this educational activity, the learner will be able to demonstrate knowledge about conflict management by passing a post-lesson quiz with a score of 85% or greater.


Diane Hinds Ed. D

Diane helps individuals and organizations define their goals and achieve them. She has more than 30 years’ experience in organization development, human resources, and executive level management. She provides consulting and management training to organizations across industries, including for profit, not for profit, communities of faith, membership associations, educational institutions and governments. She has worked with several hospitals, clinics, healthcare providers and medical manufacturing organizations. She works with organizations of all sizes, from single proprietors to large, international enterprises. Diane is recognized for her creativity and flexibility to meet clients’ specific needs. She works with them to clarify what they want to accomplish and can set them on a path to realize their visions. Her areas of expertise include: strategic planning, coaching, team building, human resources, leadership, emotional intelligence, creative problem solving, and change management.

Conflict Management - Healthcare Academy
Healthcare Academy

Conflict Management


The target audience for this educational activity is nurses and administrators in the long-term care setting and other interested nurses. This is an intermediate level educational activity. Information is geared to practitioners with a general working knowledge of current practice trends and literature related to the subject matter. The focus is on increasing understanding and competent application of the subject matter.

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