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Performance Management

The purpose of this educational activity is to enable the learner with knowledge about performance management as a strategic, integrated approach to increase the effectiveness of healthcare facilities by improving the performance of the people who work in them.


Additional Course Information

Learning Objectives

At the completion of this educational activity, the learner will be able to:

  1. Recognize one (1) difference between directing and delegating.
  2. Select two (2) important components of providing performance feedback.
  3. Identify one (1) necessary component of performance documentation.

Learning Outcome

At the completion of this educational activity, the learner will be able to demonstrate knowledge about managing employee performance by passing a quiz with 85% or greater accuracy.


Diane Hinds, BA, MA, Ed. D

Diane helps individuals and organizations define their goals and achieve them. She has more than 30 years’ experience in organization development, human resources, and executive level management. She provides consulting and management training to organizations across industries, including for profit, not for profit, communities of faith, membership associations, educational institutions, and governments. She has worked with several hospitals, clinics, healthcare providers and medical manufacturing organizations. She works with organizations of all sizes, from single proprietors to large, international enterprises. Diane is recognized for her creativity and flexibility to meet clients’ specific needs. She works with them to clarify what they want to accomplish and can set them on a path to realize their visions. Her areas of expertise include: strategic planning, coaching, team building, human resources, leadership, emotional intelligence, creative problem solving, and change management. She recently published her first book, Think it. Do it. Lessons from Visionaries Who Brought Their Ideas to Life. She has presented at numerous professional conferences and has served as adjunct faculty for the University of St. Thomas, Concordia University, and St. Catherine University. Diane received her BA in Psychology and Communications from the University of MN and her MA in Human Resources Development and Doctorate in Organization Development from The University of St. Thomas.

Performance Management - Healthcare Academy
Healthcare Academy

Performance Management


Performance management is a strategic, integrated approach to increase effectiveness of healthcare facilities by improving performance of people who work in them. Elevating employees’ performance is seen as the key to improving organizational results, improving employee retention, and ultimately the quality of life for the persons that they are caring for. This course will benefit those in a supervisory or leadership position.

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